Guest Houses in Quintana Roo

"It felt like home,great service"

"Great place and stay!"

"Beautiful Hotel"

"Alan, Idelfonso, Robert at main center and Gerardo at the swim up bar were all amazing and Zander was the best MC. The staff is amazing!!"

"Food was amazing in all restaurants. Staff super friendly and parks are definitely worth it "

"Our recent stay at the RIU Peninsula was truly memorable, thanks to the outstanding service from the staff. Kevin went above and beyond to make our anniversary celebration extra special. His professionalism, excellent communication skills, and attention to detail reflect the high standards of the RIU brand. He truly exemplifies leadership and exceptional customer service. In addition, I absolutely must acknowledge Alex, who never fails to greet us at the hotel lobby with a warm smile and the kind words: "Welcome home - welcome back." Seeing Alex at the entrance during each of our visits has become a signature experience for us — a true hallmark of the RIU Peninsula. His warm welcome sets the tone for every stay, and he consistently raises the bar for customer service. Another team member who made a lasting impression was Luis from the buffet restaurant. He turned our morning breakfasts into a delightful experience. Always attentive, he ensured my wife had her cappuccino just the way she likes it. Despite being busy, Luis made us feel like we were his top priority. His hard work and warm service are greatly appreciated. On a constructive note, we did feel that the check-in experience could be improved. This was our fifth stay at the RIU Peninsula, and while we mentioned we were celebrating our anniversary, the staff member who checked us in didn't acknowledge the occasion or extend the warm welcome we've come to expect. Overall, we remain loyal to the RIU Peninsula . "

"Very nice "

"Was an absolutely amazing stay"

"Love the modern design and the hospitality, I loved my stay "