坎昆南部埃尔西德

"I like this resort, all would give it 5 stars, but not the sales staff at check-out. Overall, the experience was very good. From front desk service, restaurants to room services. However, one experience significantly affected our impression. We joined Tour, where the sales team introduced the resort membership. I understand this is part of their job, and although it took up half a day, we were respectful and understanding. At the end of the tour, we bought one $299 discounted future-stay voucher. The staff repeatedly tried to persuade us to buy two, suggesting we give one to family or friends. We politely declined, saying we wanted to try it first. What made us uncomfortable was that we were repeatedly asked, “Don’t you have family and friends?” This question felt inappropriate and created unnecessary pressure. Unfortunately, the same situation happened again at checkout. After confirming our room number and asking about our stay, another salesperson again pushed another $299 membership for family, and repeated the same question: “you don’t have family and friends?”This left me very uncomfortable, what’s the answer for this question? especially at checkout, which should be a positive final moment of the stay. I understand sales goals and respect the effort of the staff, but this approach—especially using personal questions to pressure guests—was unpleasant. The aggressive sales behavior at checkout significantly lowered our overall impression of an otherwise excellent hotel."

"Good "

"Family friendly, more kids activities."

"都很好"

"On my first day living in the sink, the water couldn't flow down, so I had to exert a lot of effort to open the sink! I live on the seventh floor and it happened to be raining and there were two leaks! I don't want to trouble them! I use trash cans and towels to keep out the water. The French food is too salty and the service is not good. There hasn't been anyone serving for half a day! All other dishes are good, except for French cuisine which is very salty!"

"• 酒店环境优雅，服务周到，让人倍感舒适。 • 风景如画，蓝天碧海尽收眼底。 • 无论白天还是夜晚，不仅住宿体验极佳，加勒比海的景色更是让人流连忘返。 • 是休闲度假、放松身心的理想之地。 已推荐给朋友。"

"Too many mosquitoes"

"good "