Gatlinburg Spa Hotel

"Everything was very clean and the staff was wonderful! "

"Great value, close walking distance food and activities"

"Room is clean and the location of the property is lovely. My only complaint is the elevator. It doesn’t feel safe. and the corridor when you get off the elevator smells like trash. "

"They had a fire the night before our check in so there was no indoor pool to use and also no breakfast prpvided & without cable tv & wifi due to the fire. Overall we had a really good experience though. "

"El estacionamiento un poco incómodo, pero excelentes instalaciones"

"Not the best vacation! This was our second time staying here and it was not the same experience unfortunately! I called letting them know we would be there earlier than check in and the lady on the phone assured me that between 12:30-1 they flip a lot of rooms I would just have to pay a $25 early check in fee. That was not the case we sat for hours walking up numerous times asking if a room was available yet as me and my family sat in the lobby. I watched numerous people check in early as I was still told there were no rooms available. Our room was clean but had no water pressure so showering was terrible. The pool area is a free for all now that there is a bar in there! Parents are to busy drinking than watching their children. It was very busy and parents were letting their kids go down the slide 10 kids at a time. My son got kicked in the face because of this going on. I had parents move our stuff off chairs when we were in the pool one day. This trip was so bad that we left a day early and called it a loss. The check out guy was nice. Also had a terrible experience with them trying to still charge me for the 4th day of parking and the lady on phone was rude telling me it don’t show we checked out early and that she would have to make sure our room key wasn’t used in order to refund me for parking. Just all around not a good experience and this was our second time here planning to be our yearly family vacation. "

"Parking was convenient, every single staff member was incredibly helpful and an absolute joy. We enjoyed the breakfast and the pool. Great hotel, close to downtown and the park. "

"The air conditioner is extremely noisy and will keep you up. The place is right on the street so you hear traffic all night. The fitness center has hardly anything and the one machine was broken. We actually couldn’t get a refund so we paid for another hotel rather than stay there"

"No free meals, everything is expensive and food isn’t even good. Stayed for 4 days, housekeeper didn’t come by ONCE. Even upon request after slipping down stairs and spraining my ankle security said they would put in a ticket for us. On the last day I couldn’t take it anymore I went and found garbage bags, a mop and broom because I had 2 kids with me and they get messy! So you’re welcome for doing your job. There was little to no ability to play outside since there were no sidewalks and no grassy areas either so we just hung out at the pool in order to have some nature time. Oddly enough, I’m glad to be back in Minnesota. That areas is too overpopulated and over polluted, too dry and not peaceful "