「Terrible policy. I am extremely disappointed with how this motel handled our situation. We tried to explain that my wife was very sick, but because they refused to refund our reservation, we felt we had no choice but to make the trip anyway. Unfortunately, my wife’s condition got worse, and we ended up in the hospital instead of being able to stay at the motel.
Despite this medical emergency, they showed absolutely no empathy and refused to offer any type of refund or even a partial credit....
「Terrible policy. I am extremely disappointed with how this motel handled our situation. We tried to explain that my wife was very sick, but because they refused to refund our reservation, we felt we had no choice but to make the trip anyway. Unfortunately, my wife’s condition got worse, and we ended up in the hospital instead of being able to stay at the motel.
Despite this medical emergency, they showed absolutely no empathy and refused to offer any type of refund or even a partial credit....
Charles