「We were disappointed that the type
Of room we booked months ago was not available due to renovations. The staff was helpful in trying to make up for it, but when your children have had their hearts set on an ocean view for months, nothing short of actually getting the ocean view makes up for it.
We do understand the the front desk staff who checked us in did not create the problem and they tried their best to be accommodating.」
「We were disappointed that the type
Of room we booked months ago was not available due to renovations. The staff was helpful in trying to make up for it, but when your children have had their hearts set on an ocean view for months, nothing short of actually getting the ocean view makes up for it.
We do understand the the front desk staff who checked us in did not create the problem and they tried their best to be accommodating.」
Megan