Benchmark Bay Pines hotels

"Friendly staff, but there were issues unsolved. WiFi not working, kitchenware poorly furbished, toilet extractor not working (no windows), it would be good to have openable windows in the living room to change air in the room, AC likely needs change of filters as flows stinky air, we switched it off."

"We enjoyed our stay. The run runner restaurant was delicious and perfect for breakfast and lunch. Convenient bar right next to pool. Construction was going on which should have been disclosed because the noise was annoying. But I’m sure it will be beautiful when done. "

"Our view was of the roadside, which was fine with us. I was disappointed to see a $35 automatic charge for amenities when we didn't use any of the extras. My impression was that we would only be charged if we used them. We utilized the beach and pool, none of the others. "

"Room wasn’t clean, they forget to clean it one day so we got back to unmade bed and dirty towels. Overall sense of chaos at hotel. No amenities. "

"Room is not bright at all with every light on. Smells very muggy like wet wood. I booked for two nights but I couldn’t do another night. Staff is nice. The room was a mistake and could be updated. "

"ChartHouse was a great stay. Location is amazing. Clean. "

"Beautiful ocean view. Room was ready early and very clean. Champagne on arrival was very nice. "

"They watched our luggage and allowed us to use the facility because we were early checking in as we had just gotten off a cruise. The pool and beach area are nice and the restaurant on site had great food! It was very nice and we plan on returning! "

"Pool area was nice and beach front is beautiful! Rooms and bathrooms were very small. Overall I would enjoy it. 8.5 out of 10"