Chunyaxche Lagoon

We were upgraded because we booked with Expedia. We had an ocean view room. Staff is amazing and so helpful. My only 2 complaints is the AC in our room was FREEZING and I couldn’t turn it up or off and also more activities at night. After dinner there is nothing to do but otherwise everything was great. Thanks all!!

Small resort. Had to make reservations for all restaurants which was not convenient at all. Especially when you have kids and have to time out everything. Food was okay. Definitely disappointed at The Butcher. We asked for medium rare, steak came out super bloody. We sent it back and they just microwaved it. It came back well done!

Just returned from a 4 night stay. Everything is middle of the road at this resort. Don’t have high expectations and you will be fine. If you expect above average anything, you will be disappointed. The good: The coffee shop, the Spa, the pool bartenders and the young towel lady. Most of all the guest services manager when needed was what saved the trip. Needs immediate work: All food by the pool and room service menu needs to be overhauled. It’s very limited and blah. Overall, would not stay at this resort again. To many employee errors, sanitation issues, and overall lack of value for the money. You can find a better option. Thank you.