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"We stayed in the Preferred Club Rooftop Master Suite with Plunge Pool, and it was truly incredible. The room was stunning, and the private rooftop with the plunge pool was such a beautiful, relaxing space — it felt so luxurious and peaceful. We spent time at the beach club, which was stunning! The beach is gorgeous, with soft sand and fun waves — the perfect combination for both relaxing and enjoying the water. The food was outstanding everywhere we ate. Every meal was delicious, and they even had an asado one night which was so fun! What really stood out, though, was the staff. The bartenders and servers throughout the resort were incredibly kind, funny, and attentive — always making sure everyone was having a great time and feeling taken care of. I truly have zero complaints. I loved every moment of our stay and would absolutely return. Secrets Tulum exceeded every expectation and delivered a perfect vacation experience."

"Clean room, nice staff, beautiful pools."

"Ivy at the front desk was exceptionally nice and gave us recommendations on things to do and places to eat in Tulum. Additionally, Max was fun to talk to and super helpful with any questions that we had. Even though my friend and I speak Spanish, all of the hotel staff seemed to be pretty bilingual and able to communicate in English if needed. We didn’t eat breakfast at the hotel, so I can’t comment on that, but the food at the Copal Bistro Restaurant (the one in the hotel) was really good. The pasta and salmon that we ordered were excellent. A little bit on the pricier side, but good food, nonetheless. The hotel was clean and room service changed our sheets every day and cleaned the bathroom and emptied the trash. No complaints there. Even though we didn’t use it, the room came with pans to cook in, plates, glasses, knives, forks, spoons, toaster, and most things needed to cook. If I ever go back to Tulum, I would definitely stay there again and would recommend others to stay there."

"Everything was wonderful!"

"Absolute fantastic time here. Pictures don’t do this place justice. Was here for 5 days for my girlfriend’s birthday and we didn’t want to leave. From the outdoor showers, to the orange cat that was out and about. Our little treehouse room was so romantic. Would recommend 10 times over. We’ll be back soon. Big shoutout to Samantha and the rest of the azul team for always being so warm and helpful for everything and anything we needed! "

"Third time staying here and still an amazing resort but couldn’t help to notice they are slowly losing their personal touches that made it so special. 1st time was in 2023 and met with smiling faces, valet parking, gift package in the room. 2nd time 2024 all the same with a nice gift bag with sun screen, aloe and bug spray. 3rd time 2025, no valet, no gift bag, friendliest was dwindling and when asked for my car, they gave me my keys and said it’s in the dirt parking lot out back and I can get it myself. 5 star resort is going downhill…"

"Property was really nice and plenty if parking space."

"One of the best properties in the Tulum area. The property is on the beach and have nice view from all the rooms"

"This Hotel is inside of Papaya Playa Project. So you get acess to all the PPP Beach Club and Sat Night Party! which is actually really nice. But I will say that beach club is expensive so if you want a place with a bar where drinks are not $20+ dollars. I would book somewhere else. However if your down to stay in a small room to have access to a top tier beach club and thats your vibe then this is perfect for you. I think staying here for a weekend and going to the Big party is a wonderful deal and as a solo traveler I had a blast. "