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“Secrets Akumal is a beautiful resort, and we had a great stay overall. We stayed in Building 3 on the first floor in a swim-out room, which had direct access to the pool from our patio. It was a great option and gave us a convenient, more private place to relax whenever we wanted some time away from the main pools. The staff were extremely friendly, attentive, and helpful throughout our stay. The entire property was clean and well maintained, and the service was consistently excellent. Our……

“The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,……

“Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.”

“Un beau hotel et surtout bien entretenu. Le buffet n’est pas assez diversifié, aucun fruit de mer. Une partie du buffet est souvent fermée, manque de personnel. Le peu de personnel n’est pas assez souriant, sympathique. Coté spectacle, aucun pendant toute la semaine. C’est souvent un DJ à l’extérieur, uniquement de la musique latine aucune diversification. La piscine est très propre et bien entretenue.”

“Overall the resort and resort staff were excellent and we had a very positive experience. The seaweed was much more than we anticipated, but the hotel staff made a very impressive effort trying to clear it each day.”

“晚上的餐厅不容易订位置，太少位置了。”

“This property was so good that we going back in 2 months”

“The hotel is beautiful, our room was right outside the pool and beach. Sea sargassum is a big problem in summer months, if they would have cleaned a little bit, the beach is beautiful. Staff is friendly, restaurant on site is very convenient. Highly recommended this budget friendly hotel.”

“Good”

“Everything about our stay at La Zebra was perfect! If you want a small hotel with every detail considered, where the staff are ALL amazing, kind, warm and so friendly then La Zebra is for you. A beautifully styled hotel, complete with every modern touch yet embracing Mexican art and culture, it is the kind of place where you can totally relax. The food and drinks were incredible, our particular favourite was the ceviche! The staff became more like old friends, nothing was ever too much trouble.……