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"Clean rooms, excellent customer service and staff"

"No complains what so ever! Clean rooms, friendly stuff, delicious food, fun for kids! "

"We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort."

"Very beautiful property"

"The Hilton resort is a beautiful resort with an amazing view to the beach. The staff was very nice and friendly made sure we were always good and help us with any questions. I recommend this resort and would definitely go again someday!"

"Lovely time all around"

"Check-in Process: Before arriving at the hotel, I pre-requested specific pillows, a private room, and a room with a good view through the butler, and they accommodated everything exactly as requested. Upon arrival, the butler kindly consulted with me, and all communication was possible via WhatsApp. They handled all restaurant reservations and activity management. From before arriving at the hotel until the moment we left, they fulfilled every single guest request without missing anything — it was truly the best service I've ever received. Room Environment: The cleanliness and facilities were excellent. There was no humidity, and everything needed in the room was provided. Additionally, before check-in, they perfectly removed any musty damp smell that might have been in the room by using the scent I requested, and they kept a diffuser running to maintain a pleasant fragrance throughout the stay. Even during the twice-daily cleaning, everything was kept very clean. In terms of cleanliness, it was the cleanest state I've seen compared to any 5-star hotel. Facilities & Restaurants There were plenty of places in the lobby to enjoy billiards and games, and the distance to the bars and restaurants wasn't far, which was great. Especially, having a jacuzzi here was a big plus — on chilly days (it was very cold during my visit), I could warm up my body, unlike other hotels. I visited three restaurants, and in all of them, the food quality, freshness of ingredients, and taste were perf"

"Rooms were great and the staff was wonderful"

"Friendly staff …they go out of their way to solve any issues. I needed additional blankets and they accommodated. Day of checkout a staff member saw me pulling my suitcase to the lobby and gave me a ride directly to the lobby and unloaded my suitcase with a smile "