坎昆大玛雅河岸奥特莱斯附近酒店

"房間實質大小與網站相片不乎,房間夾萬損毀,不能使用;房間衛生很多問題,第一日入住門後有兩片不明液體污垢物,到離開酒店那天還未清理。地板好像沒有拖地,長期讓腳板有粘貼的感覺。我們一家四口但浴室只提供一條浴巾,第二及第三天還沒有擺放浴巾,每次都要向前檯索取。地板防滑地毯如是。"

"I like this resort, all would give it 5 stars, but not the sales staff at check-out. Overall, the experience was very good. From front desk service, restaurants to room services. However, one experience significantly affected our impression. We joined Tour, where the sales team introduced the resort membership. I understand this is part of their job, and although it took up half a day, we were respectful and understanding. At the end of the tour, we bought one $299 discounted future-stay voucher. The staff repeatedly tried to persuade us to buy two, suggesting we give one to family or friends. We politely declined, saying we wanted to try it first. What made us uncomfortable was that we were repeatedly asked, “Don’t you have family and friends?” This question felt inappropriate and created unnecessary pressure. Unfortunately, the same situation happened again at checkout. After confirming our room number and asking about our stay, another salesperson again pushed another $299 membership for family, and repeated the same question: “you don’t have family and friends?”This left me very uncomfortable, what’s the answer for this question? especially at checkout, which should be a positive final moment of the stay. I understand sales goals and respect the effort of the staff, but this approach—especially using personal questions to pressure guests—was unpleasant. The aggressive sales behavior at checkout significantly lowered our overall impression of an otherwise excellent hotel."

"Too many mosquitoes"

"非常好..前台小美女帮我们免费升级了大套房非常棒"