Fraser Kim Ma hotels

"Great overall experience! Grace, Carmellia and the rest of the concierge staff really made my stay extra special. They always greeted my parents and me when we went out adventuring and welcomed us "home" when we finally returned. Combine that with amazing breakfast food, an amazing swimming pool and a great room put this hotel in my record books."

"Excellent "

"The staff is incredible. They are attentive, hard working and go out of their way to make sure that everyone is happy and have what they need. The standard rooms are tiny and outdated. We were moved to a larger, renovated room and it was perfect. The restaurant is excellent. Food is fresh and service is exceptional. Welcome drink and desert was lovely and the parting gift was a nice touch. Reserved transport from the airport directly with the hotel. Very convenient, reliable and efficient. No need to haggle at the airport. The driver waits for you in arrival section with your name on a sign. "

"I would like to thank the staff for making my Vietnam experiences so memorable. From the minute we arrived till the minutes we left the hotel. the staff members were so helpful starting from welcoming us and providing us with all the guidance and help we needed. I would like to thank Anna for going above and beyond his duties for organizing our day trips, tips of the sites to visits, and transportation. Over all, will I be staying with the Hotel, most definitely."

"Jimmy and the crew did whatever was required to make our stay relaxing and enjoyable"

"Absolutely stunning hotel in the middle of Hanoi old quarter. Everything was so easily accessible - from the Lake to the train street and everything in between! The room was gorgeous and beds were comfortable. Breakfast was a healthy selection of Vietnamese delicacies. Totally recommended!"

"Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back .."

"Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel"

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."