“The staff and location were excellent. From the concierge, Jacqueline, and the rest of the staff the service was top-notch. The restaurant was excellent, and the deck had gorgeous view. I would recommend to anybody wanting to stay at a beautiful location.”
“The pool pictured for the property is a private pool and not the main one available. Breakfast was good but the restaurant closes very early in the evening. The staff was very kind.”
“Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out. ”
“Really liked this place. Beautiful, great view, massage, service, food and drinks. Didn't know that they turn the AC off during the day but if you ask them, they can leave yours on. ”
“Great property and price. I loved the fact that they had a family pool and adults-only pool. My daughter was about to have as much fun as she wanted, and the adult side seemed really nice! Small detail, but I stayed for 7 days and they didn't automatically refill the coffee station every day. Overall, I highly recommend this hotel.”
“Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.”
“Me encanto el lugar, tiene muchas habitaciones diferentes al resto y las areas en comun son muy lindas. Al estar dentro del parque Jaguar te da mucha seguridad sin embargo hay que tener encuenta que eso cuesta y tener que pagar el coste de entrada diario si vas en estancia larga pues no me parece justo cuando no tienes pensado visitar el mismo.”
“Mejorar la coordinacion entre los encargados de areas admon. , bar, restaurantes y ademas con los promotores de las app xq nos vimos en unas contradicciones en cuanto a promosiones y servicios otorgados a los huespedes, a pesar que fuimos muy bien atendidos por lós responsables dando sus versiones...Esto no denigra la buena atencion que tuvimos....”
“We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.”
“We had a wonderful stay! Every single staff member greets you with a smile. We stayed during the quiet season but we’d love to come back during the busy season for the party life!! ”