蓬塔卡纳 5 星级酒店, HK$1,710 起

“Food is no good”

“This one is going to be a mixed bag of a review. The Good: Room was nice and clean, housekeeping kept everything nice and restocked our fridge. Francis took us anywhere we wanted to go on resort even set his own alarm to meet us on departure and help with bags. Luis, I’m sorry for the misunderstanding with the check in survey that was at Expedia not at you sir. Thank you for surprising my wife and I with the room being decorated while we were out and the dinner by the beach. Luis was on it……

“員工友善”

“The customer service is exceptional from check in to check out. You can tell the employees take pride in making your stay a memorable one, going above and beyond to exceed your expectations. Special shout out to Luis and Orlando, both bellman, very respectful. Always greeted us with a smile and treated us like family. Our butler Rafael, phenomenal. Great communication skills and surprised us with how attentive he is with little details. Went out of his way to ensure we were enjoying our……

“I have never had a worse vacation in my life. Upon arrival the staff was extremely unfriendly and not helpful. We had issues with getting a room with two beds. The room we got was not clean and had flies and mosquitoes everywhere, dirty shower with hair (not ours). We complained and were assisted with getting the room “fumigated and deep cleaned” the next day. That same day we came home from dinner to our door left open and unlocked for anyone to steal our belongings. Upon entering the room and……

“Our stay was amazing! If you are looking for a relaxing stay in Punta Cana, the TRS resort is the place for you. We had an amazing stay, the staff was very friendly, the resort was clean and well-kept, and the food was very good. Our butler Edward, was beyond amazing as well and provided us with exceptional service. He was there to cater to all of our needs and even arranged for off-site shopping. The Chic dinner and cabaret was outstanding! Lastly, the resort had plenty of restaurants, and the……

“I truly enjoyed this resort for my short stay. They worked with my family to make sure we had rooms beside each other. I love that it was relatively quiet even though it wasn’t adults only. Pools were clean and plentiful. Raphy was such a great host and made sure we had everything we needed as well as made my sister have a memorable birthday. Such a sweet guy and very kind. Other staff were also very kind and helpful in the restaurants. Gabriel was always on time with the beach shuttle. My……