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"The rooms were clean and updated. The hotel itself needs some work done. When we stayed there the ocean was covered in Seaweed there was no where to swim by the resort so we always walked to another side by a different resort to swim in the ocean. The activity team by the pool were the best. Chocolate David , Carlos and the ladies. They made it fun and enjoyable. It was the best part of the trip. The restaurant food was pretty good and good service."

"We never made it to Mexico because of my husband severe PTSD episode. We contact the hotel to ask if we could change the dates we never heard something back from them. Very disappointed we never would book that hotel again."

"Could use more bar services. And snack shacks"

"By far truly one of the best ever all inclusive resorts! The attention to detail by all the staff makes you feel super valued. I stayed on the 5th floor ocean front and Ruben from room service was exceptional and truly exceeded any request or expectation. Will definitely be staying here again!"

"Excellent food!"

"This was my first inclusive resort and I'm so glad I chose Hyatt Vivid. The staff was wonderful. I wish I could remember the name, but I can't. I went solo for my birthday. I had a mishap or misunderstanding, but Cristina, the manager, was the best and she was able to call and talk me through what happened. Now the seaweed at the beach was a lot which is natural for my understanding.i will visit again and I will be telling all my coworkers to stay here .I will be back again. Thank you for everything."

"Overall great experience, plenty of restaurant options, bar options and activities! We greatly enjoyed our Honeymoon!"

"The only concern for us was the seaweed on the beach but not much they can do about that. We have an amazing trip. People were fantastic!"

"This is a lovely resort and we have stayed there twice. There are lots of different activities and live music to complement your stay. The rooms are spacious and clean. The only disappointment this time was that we beach was unusable. It was covered in seaweed and it made the ocean water brown and very smelly. They "upgraded" our room and gave us rooms closest to the beach, which would be nice under normal circumstances but not so much under these. If you are hoping for a beach holiday I would not book here for now but if you do not mind spending your holiday in pools only this resort is still great and the food and staff were excellent."