Puerto Rico Island Spa Hotel

"Good Stay Overall, but Too Many Issues to Ignore The resort was clean and had a relaxing atmosphere, but several issues affected our stay. The room needed upgrades—our phone didn’t work, the restroom felt outdated, the balcony lacked a proper table, and we had to request maid service. The beach also needed better upkeep, with rocks, bottle caps, cigarette butts, and seaweed scattered around. Breakfast was good, though the menu could use more variety. The evening wine‑down was nice, but the snacks—salty popcorn and stale nachos—definitely need improvement. The pool bar closing at 6 p.m. was inconvenient, and several amenities like the steak restaurant, bowling, and kart racer were closed during our visit. Parking was another frustration. I was told the fee would be waived, but it wasn’t, and the parking lot card barely worked. The resort has potential, but it needs better maintenance, clearer communication, and some key updates to deliver the experience it advertises. "

"The rooms were good if you’re not on the same floor s as the kitchen. The food smell permeates in the humidity or something. It’s tolerable for a short stay but if we planned to be there for a long time it wouldn’t have been a great choice"

"Whether the requirements of a 5 star hotel differ in the Americas compared to Europe/Middle East etc, I'm not sure, but this is not a 5 star hotel where you will receive 5 star service. We were unable to dine at one of the hotel's restaurants as they only had one high chair, and said they were unable to source another one. Asked if we could reserve for the next evening to ensure a high chair was available, we were told it was not possible as they couldn't guarentee their one high chair would be available (rather than ensure one was available). Put a request in that the room be made up by 2pm to ensure my kids could return from their day out to have a nap. This request was not actioned, with typical times to make the room up around 3pm each day (quite late I feel). Breakfast was adequate- tipping is required even if breakfast is included in the rate, but that is a culture issue so can't complain about that. Room was not ready at 4pm and I was told to provide my mobile number and I would be called when ready. No offer of what to do in the meantime or indication of when the room would be ready. Only when I pushed back did was the room suddenly available. Staff are mixed - some very genuine and helpful "

"Nice hotel with great location. Was expecting a little more elegance for the price. "

"Clean , friendly staff casino staff amazing "

"It just seemed to be missing a little something. "

"Pool and beach were awesome. Staff overall was average. Some were nice & friendly while others hospitality skills were lacking. Resort is beautiful. "

"It's Cles to beach and aiport"

"All staff that we interacted with were amazing. The pool area and bar were fun and enjoyable."