I’d like the homeowner to know that my family are currently trying to work with Vacasa to rectify the lack of a usable shower for the first day/night of our stay. I am being told that the shower was not in fact leaking because I shouldn’t have aimed the shower head at the door. I did not.
On our first night I went to shower one of our young boys and within a few minutes the entire bathroom floor was close to an inch deep in leaking water. I stopped the shower immediately and contacted Vacasa. No one else was able to shower that evening or the next morning. This is completely unacceptable given the cost of booking this place.
The following day I was told that a representative checked the shower and it did not leak. Here’s why - my husband lifted up the wooden shower mat and found an enormous clump of hair and debris stuck in the drain. It had clearly not been cleaned. When the shower ran, the water built up in the shower base, and began to leak out at the floor, not through the shower doors. It is likely there is a crack or insufficient calking at the shower pan, and judging by the wet wood and peeling paint on the floor this is not a new problem. If this was my house I would get the shower base replaced before the water damage wrecks the floor.
I have reached out to Vacasa and asked for a partial refund for our first night since we had a house with no way of bathing. I am being told that they will not work with us on this issue.
It is completely unacceptable.