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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
View from room
Premium bedding, down duvets, free minibar, in-room safe
Outdoor dining
Boating
Reviews
8.0

Very good

Popular amenities

  • BarBarBar
  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast includedBreakfast includedBreakfast included
  • All-inclusiveAll-inclusiveAll-inclusive
  • SpaSpaSpa
The price is HK$3,137
Price available on 2024/06/20

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Popular LocationPuerto Morelos Beach13 min walk
  • Popular LocationPuerto Morelos Town Square8 min drive
  • Popular LocationOjo de Agua Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

The staff was amazing.
Scott Gary
Jun 13, 2024
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Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Single Bed

View all photos for Preferred Club Premium Junior Suite Swim-Out Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Premium Junior Suite Swim-Out Ocean Front King

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 614 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

8/10 Very good

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

View from room

Preferred Club Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

View from room

Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

8.4/10 Very good

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Governor Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

View from room

Junior Suite, 2 Double Beds (Deluxe)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

7.7/10 Good

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

View from room

Preferred Club Junior Suite Tropical View King

7.4/10 Good

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

View from room

Deluxe Junior Suite Tropical View Double

8.9/10 Excellent

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Junior Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Premium Junior Suite Ocean Front King

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 614 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

View from room

Junior Suite, 1 King Bed (Deluxe)

8.2/10 Very good

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Premium Master Suite Ocean Front

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 1227 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Two Storey Villa

Living area

Preferred Club Premium Two Storey Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 1291 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Preferred Club Premium Junior Suite Ocean Front Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Premium Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 614 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deal of the Day Preferred

View from room

Deal of the Day Preferred

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Preferred Club Junior Suite Tropical View Double

View from room

Preferred Club Junior Suite Tropical View Double

7.5/10 Good

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Master Suite Ocean Front Swim-Out

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Premium Master Suite Ocean Front Swim-Out

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

View from room

Deluxe Junior Suite Tropical View King

8.1/10 Very good

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Junior Suite Swim-Out Ocean Front Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Premium Junior Suite Swim-Out Ocean Front Double

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deal of the Day

View from room

Deal of the Day

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Sleeps 4
  • 2 Single Beds

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About the area

Puerto Morelos

Located in Puerto Morelos, Dreams Sapphire Resort & Spa - All Inclusive is on the beach. The area's natural beauty can be seen at Puerto Morelos Beach and Maroma Beach, while Xoximilco and Ventura Park Cancun are popular area attractions. Travelling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at El Rey Polo Country Club. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.
Visit our Puerto Morelos travel guideOpens in a new window
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Puerto Morelos Beach - 13 min walk
  • Crococun Zoo - 3 min drive
  • Puerto Morelos Town Square - 8 min drive
  • Ojo de Agua Beach - 11 min drive
  • Petempich Bay - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Portofino - ‬14 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪The Reef - ‬4 min walk
  • ‪Fresca Bar - ‬9 min walk
  • ‪La Petit Creperie - ‬7 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury all-inclusive resort on the waterfront
At Dreams Sapphire Resort & Spa - All Inclusive, you can look forward to a free breakfast buffet, free water park access and 2 poolside bars. With a white sand beach, beach massages and kayaking, this resort is the perfect place to soak up some sun. Treat yourself to a body treatment, hydrotherapy or a facial at Dreams Spa by Pevonia, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include basketball, archery and volleyball. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a swim-up bar and a terrace.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free bike hire, 2 outdoor tennis courts and babysitting (surcharge)
  • Water sports equipment, ping pong and a porter/bellboy
  • Beach towels, multilingual staff and 4 meeting rooms
  • Guest reviews say good things about the family-friendly amenities, breakfast and pool
Room features
All 488 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-friendly workspaces. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services, free infant beds and free extra beds
  • Bathrooms with rainfall showers and free toiletries
  • LED TVs with cable channels
  • Decks/patios, wardrobes/cupboards and ceiling fans

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 6 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Table football
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Paddleboards on-site
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free water park access
  • In-room childcare (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Pushchair
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Conference centre (8295 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 112
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 109
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • iPod dock
  • LED TV

Food and drink

  • Free minibar

Outdoor space

  • Deck or patio

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun Puerto Morelos
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Dreams Sapphire Resort Spa
Dreams Sapphire & Inclusive
Now Sapphire Riviera Cancun
Dreams Sapphire Resort Spa All Inclusive
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun Optional All Inclusive
Dreams Sapphire Resort & Spa - All Inclusive Resort
Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of 14 Jun 2024, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on 20 Jun 2024 start from HK$3,137.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Sapphire Resort & Spa - All Inclusive pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

What time is check-in at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sapphire Resort & Spa - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Dreams Sapphire Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is within a 15-minute walk of Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1007 reviews" "
Rating 8 - Good. 255 out of 1007 reviews" "
Rating 6 - Okay. 143 out of 1007 reviews" "
Rating 4 - Poor. 62 out of 1007 reviews" "
Rating 2 - Terrible. 95 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.
Stayed 6 nights in Jun 2024

8/10 Good

victor

Travelled with family
Liked: Cleanliness, staff & service
Staff was amazing . The beach doesn’t look anything like the picture it could use maintenance with all the seed weeds.
Stayed 7 nights in Jun 2024

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was mediocre but overall nice place
Stayed 5 nights in May 2024

10/10 Excellent

April Rene

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at a Dreams hotel and we were very happy. They have different varieties of food every day and multiple options each night. The staff were very friendly. A big shout out to our servers Marco and Javier. Also Victoria from the preferred and Mayra our housekeeper. And especially our taxi driver Omar who took us places even on his days off. We also loved all of the entertainment crew very nice and friendly. Only bad thing which has nothing to do with the resort, the ocean was not pretty and we never went swimming in it. It had a lot of seaweed in it, so that was very disappointing, other than that everything else was great.
Stayed 6 nights in Jun 2024

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Beach was covered in weeds and it was difficult to access the ocean.
Stayed 4 nights in Jun 2024

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel,like every thing
Stayed 6 nights in Jun 2024

10/10 Excellent

Anna Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in May 2024

4/10 Poor

Michelle, Atascadero

Property was run down. There was trash in the flower pots on our balcony. The swim out was beautiful but everything else was crummy. I have stayed at dreams properties before. This was not a nice one.
Stayed 2 nights in Jun 2024

6/10 Okay

Robin

Disliked: Staff & service, amenities
The service is not up to par for the stars it states it has. I paid for preferred service and still felt like a regular guest. I had to chase staff around to get answers to simple questions. I didn’t receive turn down service until the last night. the pool is like a playground even with the adults and kids playing football the whole time. There is limited nightly activities and no real music at the pool during the day. I went to celebrate my daughter for a great ending of the school year and to relax and didnt get the vacation i was looking for.
Stayed 3 nights in Jun 2024

8/10 Good

Narine

Liked: Cleanliness, property conditions & facilities
property was good clean and cozy service of administrative was ok but not that good that i expected.
Stayed 4 nights in May 2024