4/10 Poor
Nancy
Business traveller
1 Nov 2022
Disliked: Cleanliness
I don't usually write reviews, but having not heard from the hosts/business in response to my comments I decided that they might need some prompting to do better; I will not stay here again because of the combination of uncleanliness and non-responsiveness. I chose the place based on location because I had business nearby. The views of the city from the 12th floor were great, as were the high ceilings and large windows. However, the cleaners had overlooked parts of the space, leaving a pile of hair, trash, and a dirty sock swept into a corner, and hair and dust bunnies (along with a pill or candy) under the bed(the bare floors made it easy to see that no one had fully swept under the bed in some time). I wrote to the text number given, telling them that it was unacceptably filthy and that they needed to have the cleaners up their game before anyone else stayed there and sent them photographs of the dirt, but I never heard anything back( I made it clear I was not expecting anyone to come out that night but rather just to acknowledge my dissatisfaction and promise to clean the place better before the next guest). The place also reeked of air freshener more strongly than anywhere I have ever stayed, which is one of my own personal dislikes, and in this case I couldn't help but wonder what other smell people were trying to cover up.