“We stayed as a couple for a wedding. Excellent hotel and pub, lovely room with a large bed and nice furnishings.
Great breakfast the following morning. Decent pub. Would thoroughly recommend”
“Need take a bus and walk few mins to get the hotel,
The room is very clean and comfortable, room is not big but bathroom is.
There are only three rooms provided with a very village bar on the ground floor, also it is the reception desk for you.
The served breakfast is big size with toast, pastry, jam, cream, cearels with hot tea or coffee. Not sure if can choose hot british breakfast or need to pay for it in the bar. overall is good with nice staff if you want to have a quiet vacation in a nice……
“Stayed 1 night in room 1, twin room on ground floor. All looked quite new, super clean with great facilities. Graham on front desk was friendly and very helpful with advice etc. jumped on the bus to Wimbledon-approx 10 mins. Great pad Thai restaurant in York Street? Near Wandsworth town rail station. Super place, would use again. ”
“Although it is a small room, it has all things we need. However, there are many spider webs in the room that make us very uncomfortable. There are many dust on the wall and on the shelves. The blankets have many dirty makers that we could not sleep well. The light seems that not enough. Also, the entrance the the room is too narrow and the tiles of the entrance are not flat. They are like a mountain.”
“We could park all day to attend the Wimbledon championships no problems at all. Room clean but could do with refurbishing. Would call it a guesthouse not a hotel but very good all the same”
“Great stay. Good location, clean room. Comfy bed. Good breakfast. Staff clearly stretched with people off sick we were told, but working hard to make sure we were still looked after”
“The pictures of this property are very misleading. The check in process was not clear and there is no one on the property to answer questions and no contact info.
Our room had things left from other guests and trash left behind. There were no blinds on the windows, which made sleep nearly impossible. The "free breakfast" was stale cereal, or so I'm guessing because, again, literally no one to ask. ”
“Beautiful hotel built in 1881, and updated tastefully. Superior deluxe room was spectacular. Would recommend to all and definitely stay again. Gives an authentic English feel to staying near London. Bus stop just a few blocks away made it convenient to use transportation. Can use all buses and get to train station via the bus. ”
"We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast.
So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!!
The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply.
We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there.
We were disappointed about the services provided. "
"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."
"Room is small but is big enough to open my luggage. Bathroom is terrible small I don't think it big enough for a man. Breakfast only some toss, you have better choices outside. Staffs are excellent even not everyone with smile. Anyway I like here !!"