Firmdale City of Westminster hotels

"Expedia messed us up by booking us in a king size room when they should not have. The concierge was very accommodating and gave us a handicapped room with a king bed. They helped us on so many occasions to find directions. One lady even came to the room and showed me how to work the hair dryer. Enjoyed everything except I hate duvets. "

"Very well located, definitely recommended "

"This property was in a great location! It was walking distance to the Buckingham palace and the front desk even held our bags when we arrived early for check in with no extra charge. The breakfast was an extra charge but very delicious. We also enjoyed the soak restaurant attached to the hotel. We felt safe and enjoyed our stay very much."

"Breakfast was superb even if I did set the toaster on fire. Shame decor on the first floor is dark brown. Makes it very dark and dreary. Staff are faultless. Can highly recommended The Strand Palace Hotel. "

"Everything was excellent, except for the "

"The hotel was clean"

"Very new modern and clean for someone who wants a no-frills hotel. It is in the middle of the action, but consequently, not super easy to get to with bags. That was the only downside."

"The staff was awesome, very helpful and polite! Beds were very comfortable, and everything was top notch! Concierge went above and beyond to make our stay very pleasant! Would recommend this hotel! Definately a five star!"

"The service was amazing. Nalin at the front desk was incredibly helpful and accommodating- he made our stay perfect. Highly recommend! "