The decor and location was fabulous!! The place overall worked for our group. We had 2 families with 2 small kids each. However, there were a lot of small things that made our stay here frustrating...
1. The oven did not work - so when we planned on cooking some meals, this proved almost impossible
2. The AC did not work some nights and we woke up to 80* inside the house (Yes, all of the doors and windows were closed since that is a requirement for the AC to work)
3. The 3rd spot for parking was taken up by planters and a swing, so there was really no room for 2 cars and 2 golf carts
4. The freezer did not keep any of our frozen food cold, our popsicles were liquid the entire trip
5. The fully stocked kitchen did not include some of the basics that I typically have at other rentals with kitchens: ie. salt, pepper, tinfoil, frying pans, etc. - (There was also only ONE extra trash bag for the entirety of our stay)
6. The street was not on the map, so it was difficult to find - it is also not obvious where the Guest Services is - we did not realize that we needed to get wristbands and additional information on the property first there.
I could not figure out who to call to help and report any of these issues - guest services in Palmilla is only for the additional amenities and never answer their phone - they always only respond by email.