評分根據 765 篇真實評價而定

4.4 /5
86% 旅客推薦
4.5 客房整潔度
4.4 服務和員工
4.5 客房舒適度
4.4 酒店狀況
Expedia 智遊網 真實評價
4/5
由經認證旅客提供

不錯的選擇

張貼日期:2020年2月29日 網站:Hotels
位置好,環境好
來自酒店經理的回應
Melia Hanoi, 酒店經理 於 2020年3月2日回覆
Dear Valued Guest, Thank you very much for staying at the Melia Hanoi Hotel! We are delighted to know that you had a good experience overall. As guest satisfaction is our ultimate goal, we always strive to take care of every details, and provide an enjoyable experience to our guests. Should you have any other comments or suggestions, please do not hesitate to share with us. Once again, our most sincere thanks for choosing the Melia Hanoi Hotel. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team
5/5
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張貼日期:2020年1月30日 網站:Hotels
來自酒店經理的回應
Melia Hanoi, 酒店經理 於 2020年1月31日回覆
Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team
5/5
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張貼日期:2019年11月25日 網站:Hotels
來自酒店經理的回應
Melia Hanoi, 酒店經理 於 2019年11月27日回覆
Dear HUILING , Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you had a great stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and provide an enjoyable experience to our guests. Positive feedback like yours is a priceless gift that will motivate us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team
5/5
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張貼日期:2019年9月17日 網站:Hotels
來自酒店經理的回應
Melia Hanoi, 酒店經理 於 2019年9月20日回覆
Dear edmond, Greetings from Melia Hanoi! Thank you for staying with us and we hope that you had good time exploring the city. We are glad to learn that your recent stay was wonderful. Guest satisfaction is always our ultimate goal and your review is a true source of encouragement for the entire team. Once again, our sincere thanks for your comment. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience
5/5
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張貼日期:2019年6月26日 網站:Hotels
來自酒店經理的回應
Melia Hanoi, 酒店經理 於 2019年6月26日回覆
Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We are glad to know that you had a wonderful experience with us. Guest satisfaction is always our top priority, and we strive to deliver a personalized service to each guest. Your amazing feedback recognizes the hard work of our level team who I am sure will be delighted to hear. Thank you for staying with us! We hope to welcome you back to our hotel soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience
5/5
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張貼日期:2019年4月8日 網站:Hotels
來自酒店經理的回應
Guest Experience Team, 酒店經理 於 2019年4月9日回覆
Dear guest, Thank you very much for your feedback. We are glad to know you had such a great stay with us. We do hope to welcome you back in the future! Best regards,
5/5
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The best in Hanoi

張貼日期:2018年6月8日 網站:Hotels
Excellent Hotel!!! The best breakfast in Vietnam.
來自酒店經理的回應
Guest Experience Team, 酒店經理 於 2018年6月8日回覆
Dear Kai Chung, Thank you very much for your compliments for our hotel facilities and services. We are looking forward to welcoming you back in Melia Hanoi soon. Kind regards, Nguyen Thanh Binh Guest Experience Team
4/5
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Good

張貼日期:2018年2月25日 網站:Hotels
The room is clean and good, staffs are very friendly though english is not good enough to communicate. Location is great.
來自酒店經理的回應
Guest Experience Department, 酒店經理 於 2018年2月27日回覆
Dear SIU KWUN, Thank you for choosing our hotel and taking your time to review us on Hotels.com We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectation. Your positive comments will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Best Regard, Hoang Tien Loc Guest Experience Team
4/5
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張貼日期:2018年1月31日 網站:Hotels
來自酒店經理的回應
Guest Experience Department, 酒店經理 於 2018年2月23日回覆
Dear Tong Yong, Thank you for your 4* star rating.! We look forward to welcoming you back to our hotel soon with better experience and pleasure. Best Regard, Hoang Tien Loc Guest Experience Team
5/5
由經認證旅客提供 來自:Hong Kong

Convenient location with good facilities

張貼日期:2018年1月7日 網站:Expedia
Welcoming and friendly staff. They offered me late checkout until 16:00 which just fitted my flight schedule. The hotel is near the old quarter. There are some local eateries around the corner of the choices in the hotel do not satisfy you. Happy to stay in the spacious and clean room with all the amenities you need in a modern design.
來自酒店經理的回應
Guest Experience Department, 酒店經理 於 2018年3月7日回覆
Dear Kee, Thank you for choosing Melia Hanoi. It was a great pleasure to have you with us. It is always very useful for us to get the feedback of our guests as it gives us the opportunity to improve our services continuously. Once again, our sincere thanks for your nice comments. We hope to welcome you back in our hotel soon. Best regards, Nguyen Thanh Binh Guest Experience Team