The check-in process itself was stressful. After driving eight hours from out of state for a funeral and still not receiving any entry information by 1:00 PM, we contacted VRBO as instructed. VRBO attempted to reach the host without success and even discussed relocating us. We eventually were able to reach the host and received the code to enter, though the host later seemed upset that we had contacted VRBO. Typically, rental access information is provided at least the day prior, so the lack of communication made us nervous about the validity of our reservation.We learned the previous renters had damaged the front door. The keypad lock frequently jammed and at one point stopped working entirely, forcing us to use a spare key. Even then, the door required excessive force to lock and unlock, which would be very difficult for anyone with mobility issues.The beds were comfortable and the kitchen was adequately stocked. However, there were no written instructions provided at all (Wi-Fi, house guidelines, or checkout), which is unusual for a short-term rental. We also encountered multiple bugs in the kitchen, bathrooms, and living areas. When we messaged the host on the first day, we were told they were water bugs and that this was normal, though it was still unpleasant.The floors are also coming up in areas making it unsafe for children. Overall, while we made it work to avoid additional stress during an already difficult time, we wouldn’t stay again.
