The pools dirty
Couldn’t use the beach . Hotel has to notify on the website when the beach is in that condition .
Very smelly around property.
Malvina
於 2025 年 7 月住了 5 晚
10/10 優異
Lourdes
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente! 10/10. Todo el personal hace lo imposible por complacer todo el visitante. Definitivamente quiero regresar.
Lourdes
於 2025 年 7 月住了 5 晚
8/10 不錯
Keilyn A Ramirez
家人同遊
2025 年 7 月 20 日
讚好:職員與服務和設施服務
Very friendly staff, good service
Keilyn A Ramirez
於 2025 年 7 月住了 5 晚
4/10 欠佳
Areefa
家人同遊, 親子同遊
2025 年 7 月 19 日
讚好:職員與服務和設施服務
We just came back from our stay at the Hyatt Ziva! The staff is super friendly and very attentive. The pools were okay. They do have a good amount of them but most of pools were warm. My kids did enjoy the waterslides and did not want to leave that area! The grounds as whole is nice but it would be great with some music during the day not just at night. One of my major concerns was the dining. They always asked about food allergies but that was as far as it was taken. The buffet had all of the pastries and desserts in one area with limited labels of just the name not the ingredients. My kids could not eat any of the desserts due to this. Also, in the coffee shop some of the pastries were labeled with “containing nuts” but when I asked the employee he assured there were no nuts! This was also the same case in the Miyako restaurant, the employee said many of the menu items were printed wrong with the symbol to say containing nuts which was very concerning to a family whose children have severe nut allergies. Overall, the stay was good but in the future I would choose another resort closer to the hotel zone.
Areefa
於 2025 年 7 月住了 5 晚
6/10 一般
Mallory
伴侶同遊
2025 年 7 月 19 日
Bumpy roads leading to Hyatt, pool stained my swimsuit, small beach area covered in seaweed, kids in the sport bar…?
Mallory
於 2025 年 7 月住了 6 晚
10/10 優異
BEATRIZ MONJE
2025 年 7 月 18 日
讚好:整潔度、職員與服務和住宿狀況
The hotel was excellent, the employees there were so very nice, professional. The food is delicious, the shows at night are excellent, the kids area safe and fun.
The Mexican night was excellent the mariachis, foods and decorations… We really enjoyed our stayed at Hyatt Ziva Rivera Cancun… Is highly recommended for families…
BEATRIZ MONJE
於 2025 年 7 月住了 5 晚
8/10 不錯
Jessica Katherine
親子同遊
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beach had lots of Sargassum during our stay, so we couldn’t enjoy the beach. Cleanliness could have been better, the food was decent, the entertainment is what made it better. My kids enjoyed their stay.
We found the staff incredibly professional, helpful, very nice and always going above and beyond the call of duty.
Food was fantastic in all their restaurants.
Rosa Elba
於 2025 年 7 月住了 8 晚
10/10 優異
Ariga
2025 年 7 月 13 日
讚好:整潔度、職員與服務和住宿狀況
Good customer service
Ariga
於 2025 年 7 月住了 4 晚
10/10 優異
Christina
2025 年 7 月 11 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
fantastic
Christina
於 2025 年 7 月住了 5 晚
2/10 很差
Alinoosh
家人同遊
2025 年 7 月 10 日
不滿:整潔度和設施服務
We didn’t like it not recommended anyone
Alinoosh
於 2025 年 7 月住了 5 晚
4/10 欠佳
Cesar
家人同遊
2025 年 7 月 9 日
讚好:整潔度、設施服務和住宿狀況
No beach, no ocean staff don't do the extra to caver that.
Cesar
於 2025 年 6 月住了 4 晚
2/10 很差
Julia A
家人同遊
2025 年 7 月 8 日
不滿:整潔度、設施服務和住宿狀況
I wish I can no stars. This was the worst vacation ever! Hyatt and the whole resort staff needs a revamp. Shut the place down and start from scratch. As a frequent traveler, I can say w/all guarantee that I’ve never felt so unwelcome in a country/place. I was stressed/angry/anxious/sad throughout my stay. The food/customer service/cleanliness 0/100. This was supposed to be a “fun” family getaway, quickly turned into a nightmare. Insane to think one works hard to save their money to leave the country, only to find an unpleasant situation. Let me just say this, talk about colorism. If you’re not a member of the hotel, and you’re just paying a room as guest, you’re treated like trash.