“Horrible stay. Other guests (young kids) were partying in a adjacent room and running up and down the stairs just outside of my room until 3:30am. Staff at the hotel did little to nothing, so I paid almost $400 to be kept up all night.”
“We booked a queen room. When we arrived, we were told the AC in our room had stopped working and were given a fan. We were shown to a room with a king bed and later found out our room had been given to another guest who had booked the king room because of the broken AC. We had a terrible nights sleep. We were told a manager would email or call us to refund part of our stay for the inconvenience.
Things that could have been done better.
1) notify guests if there is a problem so they can make……
“Staff was friendly and helpful. Pool area was nice, but, could use more attention during peak time for skimming, towels, etc. Food at the attached restaurant was excellent.”
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