4/10 欠佳
Lisbeth
2025 年 8 月 5 日
Poor communication and disappointing spa
Stay was ok, but not great.
Reception lacked normal service level communication and kindness except for night porter.
No prices on mini bar in room and also no info of if it's complimentary. Breakfast schedule apparently is different during summer but no information about that either. Info in room said 6.30.
Hotels.com webpage lists snack/deli and coffee/tea facilities. These are for all to buy. But looks complimentary on the page. Will say that for junior suite and what we paid, I had expected a bit more kindness, communication, and maybe something extra in the room to welcome you.
Spa was so disappointing. Jacuzzis did not work, they refused that they were not working, but called repair and did not communicate. And who has 4 warm pools and nothing chill?
We had a scalp/face massage that was a joke, but body massages that were really good.
Will not come back as it's too expensive for what we got.
Lisbeth
於 2025 年 7 月住了 2 晚