Wyndham Hotels Hiekawa hotels

"Excellent location and great service!"

"Excellent location for some nature hikes and relaxation; great buffet food and amazing service"

"It was a really nice experience. It was great that we had to take our shoes off at the entrance it really sets the vibe tha this is a true Ryokan. The room was super clean and well thought out. The facilities overall were excellent as well. Onsen was super clean and the Yukatas that they provided were fun and comfortable to wear during our stay. "

"This is a great hotel for people coming from outside of Japan. Me and my fiancé stayed there for two nights and had both of our breakfasts and dinners there. For breakfast you have a choice of western or Japanese style breakfast. We chose Japanese both times. For dinner it’s a 5 course meal that was delicious. Both meals were an assortment for different foods but by the end we were both full. The most important thing to keep in mind when staying here is it’s about a 40 minute bus ride to the actual town where the lake is. I didn’t mind this however because the area our hotel was in was also really beautiful and I don’t think we would have known about it without the hotel. It was about a 2 hour ride from Haneda airport using both the Shinkansen and the bus to the hotel. Figuring out the bus was a little difficult but after showing my google maps to the bus driver they confirmed with me we were in the right spot. Lastly, for our room we got a private onsen which was a splurge but defintely worth it, especially since we were not comfortable using public onsens. The view was beautiful and defintely was a memorable part of our trip."

"the Spa in the newest building is marvelous."

"This property is absolutely incredible. The view alone is so soothing, but the highlight - hands down — is the hot spring bath (onsen). Please, do not miss it. Yes, you have to go in naked, but it's truly worth getting over any Western discomfort. The experience is surreal. They alternate floors daily between men and women, so you get to enjoy both the waterfall view and mountain view. And when I say waterfall view, I mean you are literally at the foot of a waterfall — it's breathtaking. Everything about the bath experience is 5 stars: the variety of hot and cold pools, the traditional Japanese showers, and the gorgeous vanity areas stocked with every skincare product you could ever need. Guests are also encouraged to wear traditional Japanese robes (yukata) during their stay, which instantly sets the tone and puts you in a peaceful, zen-like state. Pro tip: Book the dinner buffet in advance along with your room — it's half the price compared to purchasing it on-site. Both the dinner and breakfast buffets were excellent, with a wide and delicious variety. Guests staying at TenYu also get free access to the amusement park and water park in the adjacent hotel, connected by a tunnel. It's perfect for families! Although there's a full pool and water park, my kids surprisingly preferred the serenity of the hot springs. It was all so enjoyable that our 2-night stay magically extended to 3 and we’re coming back tmw to end our month trip with 3 more days there."

"Lovely staff, good breakfast. Pool wasn’t open the beginning of July as we hoped but we could still enjoy the pool deck and the beach and ocean were close by and refreshing to swim in."

"Very well maintained."

"I was amazed with the whole property my kids really enjoy playing in the pool also the beach. And the whole are is clean everywhere❤️"