“Exceptionally good. Ice maker in corridor. Coffee machine in room. Bed was so comfortable. You will have everything you need in room. Free in house car park also safe and convenient for traveler. Breakfast served hot and with buffet table.”
“Exceptionally good. Ice maker in corridor. Coffee machine in room. Bed was so comfortable. You will have everything you need in room. Free in house car park also safe and convenient for traveler. Breakfast served hot and with buffet table.”
“Good location, well connected. Check-in process was tedious because the payment machines did not work. The self check-in does not work if booking is made on 3rd party site or for international bookings. Also, there was issues with multiple keys in the room - apparently a problem with the key cutting device. Apart from these minor inconveniences, no issues. ”
“Good location, well connected. Check-in process was tedious because the payment machines did not work. The self check-in does not work if booking is made on 3rd party site or for international bookings. Also, there was issues with multiple keys in the room - apparently a problem with the key cutting device. Apart from these minor inconveniences, no issues. ”
“everything is good and comfortable except for the lift, which could not be operated by the room key card. Instead, the hotel staff needs to use their card to operate one of the lifts. ”
“everything is good and comfortable except for the lift, which could not be operated by the room key card. Instead, the hotel staff needs to use their card to operate one of the lifts. ”
“From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay.
Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one.
My room was clean and comfortable.
Enjoyed my stay! ”
“From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay.
Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one.
My room was clean and comfortable.
Enjoyed my stay! ”
“Breakfast is really good although choices are limited even on Christmas day. Room is small considering the hotel is located quite a remote location in suburb London and there is rare public transport going there.”
“Breakfast is really good although choices are limited even on Christmas day. Room is small considering the hotel is located quite a remote location in suburb London and there is rare public transport going there.”
“In my opinion, the apartment is pretty good expect that its location is a little inconvenient, as need in designated Hotel to arrange check in service. Room is tidy and clean. Overall check out arrangement is quite good and simple. ”
“In my opinion, the apartment is pretty good expect that its location is a little inconvenient, as need in designated Hotel to arrange check in service. Room is tidy and clean. Overall check out arrangement is quite good and simple. ”
“Spotless room. Excellent location. Great amenities, comfy beds. Hosts were absolutely fantastic. Very quick to reply on emails and anything we needed.
Would highly recommend this place - and would easily come back. ”
“Spotless room. Excellent location. Great amenities, comfy beds. Hosts were absolutely fantastic. Very quick to reply on emails and anything we needed.
Would highly recommend this place - and would easily come back. ”
“Another great stay at The Swan Inn, Esher. The rooms are always clean & modern. The bar & restaurant staff helpful & polite as always. Food & drink delicious. This is our first choice whenever we visit the area.”
“Another great stay at The Swan Inn, Esher. The rooms are always clean & modern. The bar & restaurant staff helpful & polite as always. Food & drink delicious. This is our first choice whenever we visit the area.”
“Lovely hotel, staff friendly and helpful, location was spot on 10 minute walk down to Richmond Town Centre, stunning scenery facing hotel and River Thames, Hotel smelt gorgeous and the fires were lit of an evening which was so christmasy with the decor, we had a couple of drinks in the bar and it was stunning so relaxing and again lovely staff would love to return soon , thankyou ”
“Lovely hotel, staff friendly and helpful, location was spot on 10 minute walk down to Richmond Town Centre, stunning scenery facing hotel and River Thames, Hotel smelt gorgeous and the fires were lit of an evening which was so christmasy with the decor, we had a couple of drinks in the bar and it was stunning so relaxing and again lovely staff would love to return soon , thankyou ”
"The hotel was clean, tidy, and well-maintained. The staff were incredibly friendly and helpful, making the experience even better. Would definitely recommend!"
"Location is good, many shops nearby like Primark, Boots and supermarkets, but 10 mins walk from tube. Room condition is average, no slippers provided."
"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."