Mexico and Central America Spa Hotel

"The staff were amazing, particularly our butler, Maggie, El Adio, and the bartender Fernando! He was amazing and we even moved to one of the pools when he went from the inside bar to the pool swim up! Absolutely amazing, friendly and we definitely need to go back!"

"Very clean"

"Fantastic location, great for pickups on trips, secure. The hotel itself was modern, and the rooftop bar is a real treat. Breakfast was excellent and we were really disappointed to miss it on the second day due to an early collection. Big room, nice soaps. We got a bit of noise from the Aircon fans but earplugs masked this fine"

"Excelente ubicación y el staff muy amable"

"Beautiful property "

"Great place "

"El personal es muy amable y atento ! Cuartos limpios "

" Overall, we had a pleasant stay. The location of the hotel is unbeatable. The beach is absolutely beautiful, the water is crystal clear, and there is very little seaweed. The natural environment is definitely the highlight of the property. The rooms are also very spacious and comfortable. However, the hotel was built quite a long time ago, and there are many areas that could benefit from maintenance and renovation. While nothing affected the usability, the overall atmosphere and details did not fully reflect the level one would expect from a five-star hotel. The food options are quite extensive, with a good variety available. That said, the reservation system feels a bit outdated. After check-in, guests still need to go and make restaurant reservations in person, and there is no app available. Room service and many other hotel services also require calling by phone. If the hotel could upgrade its digital services, such as offering an app or an online booking system, it would make the experience much more convenient. The toiletries provided in the room are good quality. However, the daily replenishment was sometimes incomplete, with certain items occasionally missing. "

"Was fine, expected more! Has a historical appeal but also seemed dated. Felt more 3-star. Would’ve rated it higher if staff had better customer service skills."