Horrible customer service/directions: Confusing address, taxi driver ended up calling our host for directions. Not sure what she said but he drove around in circles before calling her again. This happened two more times until during the last call when she kept asking me for my name and then hung up. We ended up asking the taxi driver to just let us out since the meter was running so high. 10 minutes after getting out, we found a sign for the hotel but it was the third hall instead of the first hall. However this host refused to give us any directions, only to read the email again and get a different taxi (despite telling her we had difficulty communicating with taxi drivers in Japanese.) She still didn't give us any other directions besides saying "it was on the other side". When we asked if she could call us a taxi, she said "No" and that "they're probably on the streets". It took us half an hour to find a taxi that would stop since it was on such a busy intersection. Our second taxi still had trouble finding the hotel but eventually dropped us off a ten minutes walk away from it.
Our host said she would follow up with us via email but never did. I don't even know what she looked like.
Our room was also very dirty/dusty, there was tape holding up the bunk beds and gum on the bottom of the top bunk. Overall, I've stayed in hostels before and this was by far my worst experience (and this is after seeing bloody mattress stains at a different hostel).