Pan Pacific Hotels & Resorts Kim Ma hotels

"Staff was awesome. Breakfast was quite good"

"I've stayed at an incredible number of hotels and this was one of my favs. Amazing staff courteous, friendly, and going out of their way to help. Can't say enough about them. The hotel is cozy, very well appointed,with a comfortably upscale feel. Same for the rooms. The location is perfect for walking Old Town, shopping, spas, and dining. Highly recommended. "

"Gorgeous hotel, very central to all the main attractions. Staff are extremely helpful with everything including organising airport transfers and excursions. Would definitely recommend to stay here when your in Hanoi"

"Great location. Amazing support from staff. Specially Jimmi helped us making our stay in Vietnam easier and supporting us when needed (for example calling airport several times asking for delatyed bagagge). "

"helpful staff at check in, lovely room.Nice bar area"

"Sam at the front desk/reception is exceptional in customer service. "

"Great place to stay when in Hanoi. Very conveniently located. Service is standout. Polite and attentive. "

"Everything about this hotel is fabulous."

"Lovely staff, great location great amenities"