Panama City Beach Capt. Anderson's Marina Hotels

"Very convenient amenities "

"Clean rooms, The staff was nice."

"Common grounds were clean. My kids loved the pool and hot tub. Room was clean and beautiful kitchen, "

"The check in process was a nightmare. Arrive after a 7 hour drive to find that we can’t access the property despite receiving several emails and texts that confirmed a door code was provided in the online check in packet. The check in code was left blank in the packet. After calling to try and remedy this they informed us that someone would have to drive out to let us in. This take nearly 2 hours while we sit around in a parking lot, causing us to miss the beach sunset and our dinner reservations. When I called about this issue, and when the person arrived to let us in, no one ever apologized or gave us a reason as to why this occurred. On top of that, the wrong wifi network and password were provided; I had to call again for them to track that down for me. The TV on the main level was also not working properly. They sent a tech out to look at that and he said he would put in a report that a new tv was needed. Of course, this did us no good as the tv wasn’t going to be replaced right away, and so we couldn’t use the tv on the main level during our stay. Overall, the space itself was adequate but the poor customer service, horrible check in process, and issues with tech in the house made our experience much worse. "

"There were stains on the sheets and pillow cases when we got into our room. One of the top bunk beds was very stained and looked like it had just been flipped over, so whoever sleeping on the bottom could just see a huge stain. A roach also actually crawled out of the microwave (can’t make this up). It also doesn’t mention on the website that if you are under 21 they will make you pay 100 dollar deposit in case you don’t leave the room in good shape, which is kind of crazy given the fact it was already pretty gross from the start. They told me I would get my money back if nobody left the room badly which nobody did. But I still haven’t gotten the deposit back. I really hope they aren’t going to accuse me of staining their sheets like that because I have pictures of them from the moment we walked into the room! So gross, we all put tee shirts over our pillow cases to sleep! Wouldn’t recommend, you get what you pay for. "

"The elevator was down and I’m disabled with multiple sclerosis. I had to take the stairs which is very difficult and painful for me to do. I had even requested an accessible room on the first floor and was told they were all taken. "

"Amazing!"

"Absolutely unacceptable experience. Not only did someone break into our hotel room during our stay—which is a serious safety concern—but the staff showed a complete lack of urgency and professionalism afterward. On top of that, I had to ask THREE separate times for extra towels and never received them. I eventually had to go out and spend my own money at Target just to have basic necessities. Between the security failure and the poor service, I would not recommend staying here to anyone. This place needs major improvements in both guest safety and customer service."

"Our group of 6 loved our 8 nights stay at this fantastic house. The only suggestion we have is to supply more blankets in the bedrooms. That would have been much appreciated with the chilly temperatures we had while there."