Pan Pacific Hotels & Resorts Kim Ma hotels

"Polite & helpful staff"

"Everything was fabulous. Would highly recommend. "

"Charming hotel, great location, lovely pool area, private and refined."

"Great Al round Ambience and very good Customer Service"

"This is an excellent hotel near train street. The staff are highly welcoming. The rooms are well kept and have A/C. The free mini bar includes soft drinks: water and Coca Cola. "

"Great hotel and location. They provide an excellent breakfast with local dishes along with traditional breakfast dishes. Coffee was delicious. The staff is helpful and go out of their way to greet you. I highly recommend this hotel"

")Our family (mum, dad, boys 11 and 13) stayed here three times as we dipped in and out of Hanoi to travel to other locations. Firstly the rooms, beds and all amenities were a delight. It’s a lovely quiet and comfortable location in the old town of Hanoi. Breakfast is fabulous. Lots of fresh and delicious variety and good coffee. The hero’s of the hotel are the staff especially those front of hotel. With all of our in and out the team we’re incredibly accommodating, thoughtful, and generous. They supplied us with a take away breakfast when we left really early. They welcomed our returns like friends. They made sure we had access to showers before we had to travel home- after a sweaty and fun day out and about in Hanoi. The team were also super helpful with advice on food and drink places and taking care of our belongings while we were away. We highly recommend Royal Palace Hotel for all people travelling in and through Hanoi. Exceptional. "

"The hotel is beautiful, clean and the service is amazing. It’s located in the old quarters so you need to be prepared for a busy and loud street. But once you enter the hotel, it’s feels like you walked in a completely different place "

"The place is good and the staff are very accommodating. There should be a mirror inside the room not only in the bathroom just in case someone will use the bathroom and you need to prepare yourself."