San Juan Spa Hotel

"Room was good and staff was helpful, only one elevator worked the entire stay"

"We had an amazing getaway at the Condado Vanderbilt. I a so glad we chose this property! The room was better than expected - we were in the older building and did not have a water view. However, the room was in great shape, beds were super comfortable and the bathroom was much bigger than expected. I appreciated all the drawers and two closets- lots of space to unpack! The staff was outstanding! Every single staff person I interacted with was fantastic. The housekeeping staff went above and beyond. We really enjoyed all the amenities in the room. We also enjoyed the pool, gym, and restaurants. It was an easy Uber ride to Old San Juan - plus easy to walk to restaurants near by. Definetly recommend this hotel!"

"The best hotel I stayed at hands down. I don’t write reviews nor do I hype anything up. But this hotel by far was amazing. Staff and all "

"Property very nice, clean ocean view room so worth it. Coffee in the room not a good quality. A nespresso machine will be great to have. "

"Paul was terrific."

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."

"We stayed for two nights with kids. The hotel has many fun activities for the whole family. The staff is so friendly (Housekeeping, front desk, pool staff, and etc! All very friendly) We did a cabana on our pool day, and our server Gabriel was awesome. Very attentive and allowed us to have separate bills. He was very patient and kind to the kids in our group. A+ Service from Gabriel. Our only pool complaint would be that there is not enough seating to accommodate all the guests. We really had no choice but to do a cabana as there were zero chairs available. We were lucky to snag the last cabana which is smaller and less private than the others. The location was great. We didn't realize it was comic con at the convention center that weekend, so the traffic was really bad on Saturday but the non-event days were fine. I love that this hotel allows walking distance to T-Mobile district which is fun for kids and adults. They also have a shuttle to OSJ, I didn't get to use it so I can't review it. But it was nice that it was an option. I'd stay here again. "