Playa del Carmen Beach Hotel

"Everything here was excellent "

"Very organized with incredible customer service. Every restaurant we tried was delicious including the buffet. The only thing to point out if being picky is the pool was a bit warm in my opinion. Everything else was phenomenal. "

"Our visit was a lot of fun, they have a wide variety of options to do with the family. Food options were good too. Overall it was a nice hotel! "

"This property is very family-oriented. The à la carte dining options, the Mexican restaurant, and the Japanese restaurant were amazing. Miguel Angel at the Mexican restaurant was amazing, and Noe at the sports bar was great. "

"Everything was great"

"All good"

"The property and staff were amazing. Food was average. The beaches were unusable."

"This resort was excellent! The amenities were accessible and very accommodating, even for someone like me, who was 7 months pregnant. The food was about 4/5. Dolma was the BEST restaurant on the resort. Pelicanos was great as well. Asiana was doable, but not as great as expected. The buffet is the buffet, but not bad at all. The resort is a few short steps from 5th Ave, so there are opportunities to enjoy nightlife and some shopping during the day. The pool was IMMACULATE. Not too crowded, extremely clean, and the service was excellent. Room service was also great and timely. If you are younger or looking for a more club/turn-up vibe, this is not the place for you. Entertainment is light and fun. This is more for the relaxed individual looking to escape the everyday hustle and just reset and recenter. The beach did have a lot of seaweed, but that's nature, not the resort's fault. They worked around the clock to make the seaweed go away, but there was just too much. The spa was not bad either, just a little pricey for my taste. Overall excellent experience and would definitely rebook! "

"Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time. "