Thanks to the hotel staff, our stay was prefect.
We arrived with an incident that the taxi driver wanted to charge us an abnormal fare and the driver refused to go to the main entrance of the hotel. The bellman was helpful that he was willing to go outside of the hotel to search for us and talk to the driver. Although the driver released us from the car before the bellman came, the bellman's action is highly appreciated.
The lobby is neat. When we check-in, the room was not ready. The front desk agent sent us to the club lounge to wait. When we arrived the lounge, we were greeted by names and the club lounge attendant introduced the facilities to us and updated the room status to us. The scenery of the club lounge is gorgeous. We can see the Pearl Tower and we are right next to the tallest buildings of Shanghai.
After having a cup of coffee, our room was ready and the room, of course, as usual for Four Seasons, clean and luxurious. Facilities are good, the mini-bar was impressive.
On the other day I went to the concierge and asked for direction to subway station. I think the station is 10-15mins walk away. It was surprising that the concierge arranged a shuttle (a 7-seater) to send us there without charging us. That really exceeds our expectation.
As an ex-hotelier, I have to say this stay was prefect and the staff of the hotel are gorgeous!