搜尋科茲美島度假村

「Awesome staff, extremely friendly and helpful, always smiling and going above and beyond to make our stay unforgettable! Guilian and Sara gave us the best massages of our lives!! We’ll be coming back soon for sure! Now that Javier (reception) told us the hotel will be going through some renovations soon and it’ll be ready by next year. Gracias!!」

「We enjoyed every moment at this resort. From the beautiful decor, delicious breakfast, spacious room to the breathtaking views.」

「Bien.」

「Nice hotel beautiful really recommend」

「Excelente 」

「The hotel is decent, but not amazing. The positives: - Food was good at the French, Japanese and Steakhouse - we enjoyed the gym - pool options were good The negatives: - Room was ok, but shower was luke-warm throughout the stay (maintenance never resolved it) - time-share pitch at check in - water was not replenished in the room (we left a tip…!) - Property was noisy 2 of 3 nights with events (loud music until after 10pm) - Spa service was ok, but seriously overpriced - the staff was very...

「Staff was kind, all places very clean. Food options were excellent.」

「We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.」