预订坎昆酒店宾馆住宿限时优惠

“员工非常好”

“他們的服務很好，員工友善，我們很喜歡💕！”

“everything was nice. staff is nice and friendly. food is delicious. but the sofas is kind of nasty”

“Uncomfortable Stay due to AC Issue. 1/24/25- 1/30/25 Room416 The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay. In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick. I hope management address this issue for future guests. ”

“Todos son muy amables siempre! Me encanta”

“Anunciaron la habitación como 2 camas queen y resultaron ser matrimoniales. En las fotos se veía que tenía microondas, cafetera, y no había nada de eso, además que las almohadas estaba húmedas 😪”

“This is not a fancy hotel but they have everything you need, excellent location they clean sheets every day, the only thing that I have to complain is they try to convince you to sign up for time share we spend like 40 minutes wen we are checking ✔️ in trying to Say no thanks, next day same like 2 hours like I'm here to relax not to have someone pushing me to buy something.”

“The bulding and rooms need repairs”

“Staff and servers at restaurant is very poor quality. You order drinks at pool side then they forget and come back to ask again. Then sometimes they just never come back. They’re way understaffed. Room was good and clean. Check in was slow. Ice cream machine was not working half of the time. It is not self serve, so you have to get attitude from a server before getting your ice cream. All pools were dirty with “random” trash. Bracelet is your key to the room and it would stop working. Buffet……

“We had an amazing stay at this hotel and would definitely come back! If you’re looking for a peaceful, relaxing getaway surrounded by nature, this is the perfect place. The staff was outstanding and truly made our experience special. A special thank you to Antonio and Jesus, who took excellent care of us throughout our stay. They were incredibly kind, attentive, and always made sure we had everything we needed. We were also pleasantly surprised with a complimentary upgrade to a swim-up room,……