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“Esta lindo y limpio ”

“As a long-time UVC member, I have stayed at several Dreams resorts over the years, and this was by far the most disappointing experience I’ve ever had. The biggest concern was the condition of the main pool. My son sliced his toe so severely while swimming that he nearly required stitches. What was even more alarming was that he was far from the only person this happened to. Every single day we witnessed five or six different guests both children and adultsjumping or being helped out of the……

“The staff and property was great!!”

“Horrible!!! No room service, the same foods are serve every day at the buffet, the steak restaurant has to rsvp, but during ours stay the apps is down and we can’t make the reservation, we tried to talk to the staff but he just ignored us and brush us off. There are no amenities at all for the kids. The room are musty and stink we had to request to swrich to another room, and the front desk give us a hard time and refused to switch for us.”

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“他們的服務很好，員工友善，我們很喜歡💕！”

“The staff so kind and nice”

“The staff was amazing. And the food was great!”

“The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!”