Mexico LGBT Welcoming Hotel

"Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!"

"Rooms and services were amazing! "

"The property was amazing. Rooms were clean and spacious. The food was impeccable and the highlight of our trip. Very impressed by RIU."

"Lovely"

"Wherever we went the staff were so attentive, pleasant, friendly, respectful, and always made sure our needs were taken care of."

"Excellent service! Great staff! "

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"The food at the restaurants was excellent! "

"Food was great all around. Many options so never got tired of the choices. Overall great. Only some downsides: bed was not the most comfortable, resort credits were not what we thought that would be and having to get up extra early to claim chairs by the pool. "