Mexico LGBT Welcoming Hotel

"We’ve been many times and this time it was different. It is under new management so definitely not as good… we got there around 12:30… gave our bracelets and told to come back at 2:30 to get our room. We came back and were told to stand in line to get our room, told by the staff in the lobby if I don’t like I could talk to management , so we did and he got us our room number and was told our luggage would be there in 5 minutes, 45 minutes later I come back to retrieve our luggage…we were definitely not treated as VIP for Expedia, told there was no upgrade due to capacity, which I’m fine with but was told our bracelet would get us better privileges, only to find out while we were there, there was several days that the hotel was at 50% capacity so I’m sure a upgrade could’ve been given. Asked for a certain type of drink 3 times and was denied due to my color of bracelet but was told I could go to the rooftop to get it. Complained to management again and he said he’d fix it this one time…even the excursion crews were calling it a horrible mess now. The staff seems like it’s been cut in half… 2 bartenders for the pool bar foam party… we’ve had many great experiences there but this time was SO different…Expedia check in desk closed most of the time so would have to wait at desk for any questions… even the Premier members were complaining… so if it’s your first time, it is great but we know what it has been so to us it was mediocre at best.. "

"The staff were great! The only complaint I have is that the WiFi did not work so well. "

"Hotel was good. Great place to go with children. Food was ok. Pool was ok but they had cabanas lined up along the edge of the pool so you could not see the pool from chairs. "

"When checking in in the morning, they were less friendly than three weeks ago. Also, they were spraying some kind of scent near the elevator, and the fragrance was so strong that it gave me a headache."

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."

"Clean rooms, food was delicious and Erick made delicious drinks "

"Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back. "

"The resort was clean, the staff were friendly and responsive - it was a beautiful spot for a holiday"

"Great food, friendly staff, excellent internet"