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“Esta lindo y limpio ”

“First off, the staff were uniformly EXCELLENT. Super friendly, responsive and positive. We had a really nice week and enjoyed the resort. However, through no fault of the staff, the rotting seaweed was a significant downside; not only did it smell pretty unpleasant, but we couldn’t use the beach AT ALL during our 7-day stay. That being said, highly recommended. Food was consistently good and sometimes excellent, drinks were slightly watered down but what do you expect at an all-inclusive……

“This is a 5 star resort Service , food , entertainment is excellent. I like the spice, which is Asian and hibachi. The oregano is a Italian and the room service for ordering food. I like the chicken fajitas and salmon very good. And the Kitchen table which has breakfast buffet. The omelet station is my favorite. There is daily entertainments. On Friday they have traditional Mexican activities with shows and a buffet with lots of Mexican dishes. Me and my wife enjoyed ourselves”

“You just have to bring yourself to the place and everything is already there. All you have to do is relax, eat , sleep and have fun. Bunch of food options”

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“他們的服務很好，員工友善，我們很喜歡💕！”

“The staff so kind and nice”

“I love everything about this resorts and we going back.”

“The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!”