Playa del Carmen Playa del Carmen Maritime Terminal Hotels

"Our stay at La Pasion was wonderful. Could not recommend this hotel enough. Conrad and his staff are amazing and made our stay so beautiful. "

"We had initially booked at Aldea Thai and when we got there they had changed the room from what we had booked and the place just honestly is a dump. They did provide a complete refund and we made our way to the Wyndham. Phew! What a refreshing choice! We will stay here any time we are in PDC from this point on. The price was fair and the resort and amenities were pristinely clean. Service was excellent and the staff who checked us in provided us a free upgrade for our troubles, which they had nothing to do with. High praise for this property and its staff! "

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"Partial view of the sea? If you stretch your neck, you can see a small part between 2 buildings. Everything was perfect except that there are not enough long chairs next to the pool on the rooftop to accomodate everybody. And something stupid: there is a complete kitchen in the room, with only 2 glasses and that's it. No ustensils, no pans, no plates, nothing. When I asked if we could have something to eat in our room, I was told it was an extra... in a Hilton hôtel? Ridiculous. It became a running gag between us. Whenever we were looking for something, we were saying that it must be an extra."

"Two pools for that kind size hotel were not enough and not enough sits around the pools"

"Staff were super kind accommodating and helpful "

"The staff was not very friendly or accommodating. I paid over 1,500 for a room with no hot water, broken lock on the sliding door, and unusable jacuzzi. On top of all that, there was construction right in front of our unit which started making noice at 5AM. Additionally , you can hear near by clubs playing their music way past 3AM. "

"Hello, Reservation #72071827129533 at Sofía by Bunik. When we arrived, another guest in the lobby was complaining about being bitten during the night and asked to change rooms. His room was next to ours. We inspected our bed and found stains and small dark spots that resemble bed bug signs. For health and safety reasons we left immediately and booked another hotel. We did not stay in the room. I am requesting a full refund of CA $184.94."

"Always a great place to stay. Clean, well located with amazing staff. Will return. "