Okura Hotels & Resorts Nishi-Shinjuku hotels

"The place is easy access for shopping, transportation, and good food."

"Staff was very nice and helpful. One lady at the front desk helped get us a taxi for a cheaper rate (to the bullet train) than we would have gotten had we tried calling for one ourselves."

"Staff were courteous and helpful, Concierge employees were excellent, Yurina Yuka and Takoko all were very helpful. Overall experience was good. Thanks."

"One of the best hotels I've stayed in Japan.. If I go back I would definitely stay there. The staff is extremely friendly"

"Excellent in everything"

"Super clean and in a central area in shinjuku. The area directly behind the 711 on the property often is dirty and littered with people sleeping in the street. That being said, it still felt very safe"

"Love the location and the staff were super nice!"

"This a top quality hotel al facilities easy check in sopa and restaurants within walking distance. We chose to have both dinner & breakfast at the hotel very good, Book this hotel for overnight stay you will not be disappointed "

"The level of service is unlike anything else I’ve experienced. There was also a self-service laundry which was really helpful. The Sky Salon services were great. We had two amazing massages. There is also a sky lounge that provides great views of the city and complementary drinks. The hotel is close to Shinjuku station."