墨西哥和中美洲的度假村

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“This was our second time at this resort and it was great! The views are always amazing and the staff is so helpful. Two of our rooms had a wet smell and the manager acted quickly and upgraded us for free. Also, it was my partners birthday and they surprised him with a cake to the room which was a nice touch. This resort also has Don Julio, just make sure to ask for it!”

“The staff so kind and nice”

“Very good”